Privacy Policy
Last updated:
Parker Wellness, PLLC (“we,” “our,” or “us”) develops and operates Hospital Hub
(“the App”). This Privacy Policy describes how we handle information in connection with the App and this website.
Summary
- The App is intended for authorized users and may be configured with organizational access controls.
- We aim to collect only what is needed to provide core app functionality and support.
- We do not want sensitive patient information sent to support email.
Information we may collect
- Account and authentication data: such as identifiers used for sign-in and authorization (e.g., user ID, email, role).
- App content you provide: such as notes, to-do items, documents you upload/manage (depending on your access level), and messages/updates you post.
- Usage and diagnostics: basic logs and crash/diagnostic data to maintain reliability and troubleshoot issues.
How we use information
- Provide and maintain app functionality (authentication, access control, document access, directories, communications).
- Improve reliability, performance, and user experience.
- Provide support and respond to inquiries.
- Protect security and prevent misuse.
AI document Q&A
The App includes an AI-assisted Q&A feature designed to surface answers from internal MHSL documents with source context.
The feature is intended to support information retrieval from authorized content.
- Users should not input sensitive patient-identifying information into prompts.
- Outputs are informational and should be validated by clinical judgment and local policy.
Sharing and access
Access to content may be restricted based on role-based and administrative controls. Shared documents and team resources are intended
for authorized users within the configured organization/team environment.
Data retention
Retention may vary by organization configuration and feature use. We retain information as needed to provide the service,
comply with legal obligations, resolve disputes, and enforce agreements.
Your choices
- You can request support or account-related assistance via the Contact page.
- Where applicable, administrators may manage access, content availability, and organization settings.
Contact
For support inquiries, use our Contact page. Please do not email sensitive patient information.
This policy may be updated periodically. Continued use of the App after changes indicates acceptance of the updated policy.